RIPOFF REBUTTAL by Mometrix Test Preparation

Mometrix Test Preparation is the world’s most comprehensive English language publisher of test preparation materials. Whether online, print, free or paid, our products have helped millions improve their score and feel more confident as they prepare for important life transitions that involve a test or exam.

Mometrix believes in treating customers with respect. We have the most generous return policy in our industry and we have US-based customer support people who will do almost anything to satisfy a customer. We print all of our own books so we can maintain high quality and update and improve content as quickly as possible. Mometrix team members push through over 100 revisions or improvements to products per week. We are constantly striving to make our enormous product library as high quality as possible.

Mometrix has one of the most generous employee benefits packages available in our industry. We offer our employees health insurance, retirement plans with generous matching, reimbursement for child care expenses, maternity and paternity leave, remote work options, free meals and snacks at work, an on-site state-of-the-art recreational center, a subsidized personal travel expense account, reimbursement for orthodontics, 50% discounted private school tuition, and very flexible and generous vacation policies. An employee with 10 years of experience at Mometrix can count on, for example, 5 weeks of vacation and 2 weeks of holidays.

Mometrix is also deeply involved in our community, having raised over $30,000 for the Muscular Dystrophy Association and has been a member in good standing, with an “A+” rating, of the Better Business Bureau for over 10 years. Our manufacturing facility is deliberately located in an underprivileged rural community to provide solid employment to families in a government-designated “enterprise zone.”

Unfortunately, the Internet provides a place for anonymous complainers, many of them our competitors, to try and influence our customer relationships. Mometrix is a positive disruptive force for customers in our markets, since we offer so much content for free. However, this really irks our competitors, and their response has been to publish anonymous defamatory content about our products and company in different forums. The forums themselves often demand payment for removal of defamatory content, hiding under legal loopholes meant for legitimate forum providers, not barely disguised extortion rackets. Mometrix feels it would be morally compromising to incentivize the defamation and extortion, so we generally take no action to remove defamatory content.

It is a shame that the anonymity of the Internet has resulted in such a loss of civility in our society, and the victims are real: the men and women who author, edit and produce our materials, and a small business that treats employees and its community well.

In addition, these complaints represent a tiny, tiny fraction of Mometrix’ clients. Through both free and paid channels, Mometrix helps millions of test-takers every year, and these complaints are nothing more than a rounding error compared to the millions who have benefitted from our products.

If you are a customer or potential customer of Mometrix, it is our hope that this “authorized statement” will cause you to reconsider anonymous, defamatory content you may come across on the Internet concerning our company. We will treat you right, and if our product isn’t for you, we will cheerfully refund your money. We wouldn’t have it any other way.

Sincerely,

Jay Willis
Vice President of Sales
Mometrix Test Preparation

External Link #1    http://www.mometrix.com
Your Facebook Profile